How you naturally communicate. Discover how each KOLBE A Type naturally communicates. This uncovers your own communication preferences as well as giving you the ability to identify those of another and how to best shift your delivery to elicit the best response.
Performance Communication Culture and Shared Success Commitment. This section of the program focuses on awakening and increasing awareness in every area of life and work. Players on a football team all agree to be coached, and while they each have their own individual personalities, the team outcome takes priority. Over 4 weekly 30-minute virtual sessions, one of our certified coaches will lead you and your team on a journey of discovery. Enhanced by KOLBE Data, together you will design and implement a culture that works for your practice, and your team.
Active Listening Skills. One of the main issues in communication is in believing that we listen passively. That our reactions and responses are a result of what’s said, rather than being the result of a subconscious decision we make about what we just heard.
Committed Conversation. Performance Communication re-trains people to listen actively and from a shared commitment. For example, if someone is having a bad day, and they take something personally, that can cause upset and conflict. However, if your entire team is committed to a shared success goal, they will hear anything said to them as a contribution. Ultimately recognizing that we have a choice in how we listen and respond. During this phase, we begin to introduce a commitment-based mindset and teach your team how to phrase communication in a way that elicits a positive response. This training is life-changing and will positively impact your team at every level. With each other, with your patients and customers, and even in their own personal lives.
Conflict Resolution. Empowering each team member to act and communicate responsibly reduces conflict to almost zero, but if conflict does occur, it’s important that every member of your team has a mature and responsible way of handling it. The foundation of this step is in understanding that we each have a choice in what we hear and in how we respond. For instance, if a team member feels upset because they feel they are being criticized unfairly, there is a huge difference between a defensive reaction and a measured response. A defensive reaction may take the form of a verbal attack and comes from a place of protection. Whereas a measured response seeks better understanding and may sound something like this. “I feel like you see a potentially better way for me to handle X. I’d like to better understand your perspective, can we talk more about that.”
Retention. Our goal is to help you design a unique Performance Communication Culture that works for you and your team. A Culture that embraces the gifts of each team member and any new additions and that expects and empowers each team member to perform at their best or to ask for help and input when there are roadblocks or challenges to peak performance. Being able to clearly and safely ask for help from a team that you know is on your side is a unique experience. We believe that everybody wants to be their best, and everybody wants to be and deserves to be seen and heard. This results in a truly great work environment that reduces staff turnover and increases commitment to the team and the practice.
Ongoing Team Development and Non-linear Growth. You may or may not know it, but your team already has the ability to produce unprecedented results, but without culture and a method of highlighting areas of opportunity, looking for shared solutions, and sharing team wisdom, that knowledge may never come to light. During the monthly team sessions, we reinforce cultural values, uncover and brainstorm innovative solutions, and share and acknowledge the wisdom and contribution of all team members.
We have partnered with Momentum Consulting, a boutique consulting firm that specializes in transformational leadership coaching. Our partnership provides our clients with a unique opportunity in the coaching world. This is not about incremental improvement or step-by-step learning. What makes this 3-month program special is that it marries the proven track record of transformational coaching with the specific strengths uncovered by the Kolbe assessment.
This combination is what makes Performance Communication Institute unique. Momentum’s leadership curriculum brings the client’s blind spots into full view. Why does this matter?
Blind spots are automatic behaviors we default to in times of stress, because they have seemingly worked in the past. But at some point, these automatic behaviors become unsatisfactory for us to thrive and can even be the cornerstone obstacle that keeps us stuck. It’s important they come into our view, because at that point clients get the opportunity to gain a perspective outside their everyday rut of confirmation bias, victim mentality and other limiting perceptions. Because nature abhors a vacuum, leadership coaching replaces that behavioral groove with leadership behaviors like specific requests, alignment building, generous listening and effectively managing difficult situations.
Everyone is different. For that reason, the program will be customized to your specific goals and needs. With the benefit of the Kolbe assessment, your coach will meet with you every week and challenge you to uncover default behaviors that have been in the way of your potential, as well as be your accountability partner.
If you choose to take on the Leadership Coaching, we ask that you prepare yourself to be challenged, held accountable and expanded.
Our Ongoing Leadership Coaching program has everything the 3-month program has and more. Our 6-month and 12-month programs require more of you, the client. All of our Leadership Coaching is based on the two main pillars of collaboration and accountability. The ongoing coaching is for the leader who is deeply committed to high-performance results.
What are high-performance results?
High-performance results are consistent and superior outcomes are repeated over time. That’s what ongoing coaching provides. It provides power.
The ongoing coaching program is not for the faint of heart. It demands more of the client than any of our other programs in that it requires constant integrity checks, accountability and rigor. In this program you will: